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Coral

I'm a Community Connector on the social media team at the Best Buy corporate office. Have a question? Need help? I'm here to twelp :)

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Coral

Posted 2 days ago in response to Birthday Money

Hi Mwiz123 -
If you are a Best Buy Reward Zone program member, and you have registered at http://www.myRZ.com with your birthday month, you are eligible to receive special coupons during your birthday month from Reward Zone.
Thanks, Coral

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Coral

Posted 2 days ago in response to Able Switch Holder On Reward Zone Card

Hello Syndicate -
The Reward Zone program is intended to be for single person membership and does not allow for accounts to be transferred to other persons.

Also, we encourage all persons who shop at Best Buy to have their own Reward Zone program membership. Therefore, it may be a better solution for everyone in the family to have their own.
Thanks, Coral

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Coral

Posted 2 days ago in response to Birthday Discount / Coupon

Hi Burger -
If you are a Reward Zone member, and have your birthday month registered in you profile at http://www.myRZ.com, you are eligible to receive special birthday coupons during your birthday month.

Thanks!
~Coral

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Coral

Posted 6 days ago in response to Tarjeta de Credito

Thank you for sharing your concerns on our various forums - I encourage you to continue working with Karina on the Best Buy Forums.

-Coral

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Coral

Posted 10 days ago in response to Offer business-level technical support through Geek Squad

jefflin -
A SA is a Special Agent - they are the agents who work with our business customers on the needs unique to an office environment.
~Coral

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Coral

Posted 23 days ago in response to Price matching

Hi kg6kvq -

At Best Buy we do have a price match policy where our stores will price match a local competitor on the same available brand/model product in most situations. You can view our full price match policy here: http://bit.ly/a56Exj. I hope this helps!

Thanks, Coral

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Coral

Posted 24 days ago in response to My idea is for Napster ads to stop lying.

Hi DashboardDj856 –

Thanks for taking the time to share your concerns regarding Napster as presented in our recent Best Buy advertisement (week of Feb. 7, 2010). I can understand there would be some confusion if one was not familiar with Napster, and I’d like to clarify a few things:

In footnote number 3 on the bottom of page 12, it states, “$15 card allows customers unlimited song access for three months. See BestBuy.com/Napster for details.“ When you visit www.BestBuy.com/Napster and click on “Go To Napster” you will be linked to the Napster home page: http://bit.ly/bndQlH .

To find the Valentine’s playlists, click on Napster Playlists on the bottom left hand side, select All Playlists, then using your browser’s search function, search for “Valentine.” I found results such as “A Classical Valentine” and “Be My Valentine.”

Regarding the advertisement stating that you may listen to over 9 million full-length songs for 3 months, this is true if you participate in the offer that was promoted. If you are a visitor to Napster, you will be allowed only 30-second previews of the songs as opposed to the full-length version.

Though you cannot stream Napster on your iPhone or iPod, any music that you have downloaded as an MP3 will be able to be played on such devices. We did not mention our Napster To Go service in this advertisement, however the website for Napster To Go http://bit.ly/9q8xcA does state also that iPod and Zune players are not compatible with this service.

I do hope I was able to clear up the confusion regarding our recent advisement and the Napster offer.

Thanks, Coral

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Coral

Posted 25 days ago in response to Create a better rewardzone point system

Hi vaan285 –

Thanks for sharing your concerns regarding Reward Zone Gamers Club and points in general not posting as expected. Recently, we did incur some issues with our Reward Zone Gamers Club bonus points, which have been resolved and all of your points should post very shortly if they haven’t already. In regards to your other purchases, those points should post to your account about 35 days after purchase, delivery, or shipment.

Thanks for your patience! ~Coral

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Coral

Posted 25 days ago in response to Online Orders Properly Report in Reward Zone

Hi puckstr2 -
If you have a BestBuy.com account, you can enter and store your Reward Zone membership number to ensure you obtain credit for all of your BestBuy.com purchases.

Hope this helps!
~Coral

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Coral

Posted 25 days ago in response to To have more items in stock

Hi Avert105 -
I understand it can be frustrating when the item you want isn't in stock at your local Best Buy store and it's not available to be shipped from BestBuy.com. However, I do encourage you to stop in and speak to our in-store associates and they may be able to help you find another model that fits your needs.
Thanks, Coral

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