Best Buy IdeaX

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Coral

I'm a Community Connector on the social media team at the Best Buy corporate office. Have a question? Need help? I'm here to twelp :)

Recent Ideas

Coral hasn't posted any ideas yet.

Recent Comments

These are some of the comments that Coral posted.

Coral

Posted 2 days ago in response to Text when things are on sale

Hi Minivan Man -
Have you checked out our Mobile Web options where you can download the Best Buy app and/or receive text alerts of deals? If not, check it out here: http://bbyurl.us/MobileWeb
-Coral

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Coral

Posted 6 days ago in response to Trading in video games in store for store credit

Good News Chojnacki!

We recently launched video game trade-in where you can trade-in used video games for Best Buy gift cards in select stores.

For more information on Trade-In at Best Buy and to locate stores currently participating in the program, visit www.bestbuy.com/gametradein or check out our forum post http://bbyurl.us/VGTI.
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-Coral

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Coral

Posted 13 days ago in response to ILLEGAL?

Hello ccnto –

I am sorry to hear that you feel your washer was installed incorrectly. I have sent an email to the address you used upon registering for IdeaX to gather some additional details and assist you further.

-Coral

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Coral

Posted 16 days ago in response to Use Certificates to pay @Gamer Mag

Hi tono -
Thanks for the idea! At this time, the subscription is fulfilled through a third party partner, thus you cannot use your Reward Zone certificates for the actual subscription. However, if you'd like to purchase any of the individual magazines in store, you can definitely use your Reward Zone certificates.
-Coral

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Coral

Posted 16 days ago in response to Do Something About the CONCIERGE service at 1800BestBuy

Hi BBY01-960 –

Thank you for sharing your concerns with the concierge at 888BestBuy. I agree we need to provide a positive experince for all of our customers, anytime they contact us. Please accept my apologies for any negative experiences that you have had with the concierge.

I am addressing your concerns internally with the appropriate business teams to ensure we provide a better experience.

-Coral

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Coral

Posted 16 days ago in response to Cellphone for the Geek Squad and delivery teams

Hi jdan471 –

I can understand your frustration if the Agent didn’t show up until after 5 pm and you were expecting them earlier in the day. All of our Geek Squad Agents should have company issued cell phones that they can use to contact you, our customer, with any scheduling delays that may occur outside of your pre-scheduled timeframe. I apologize for any frustration or inconvenience this caused.

It does appear from the notes on your service order that this has been resolved, but if it has not, please feel free to email us at Online.Communities@BestBuy.com so we can further address.

Thank you for sharing your concerns, Coral

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Coral

Posted 16 days ago in response to Your interest-free credit offer

Hi Byron –

I am sorry if the advertisement was misleading to you in any way. The full terms of the offer are listed both on the back page of the weekly ad and available online here: http://bbyurl.us/CCFB.
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It is true that you can be charged for all deferred interest if a payment is missed or late or the full balance is not paid off before the expiration of the financing promotional term.

I hope this helps to clarify, Coral

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Coral

Posted 16 days ago in response to Have a "Ship to Store" option for items that are "Available Online Only"

Hi GeeMon08 –

Recently, Best Buy did start to offer the option to ship an item to your local store for in-store pick-up as opposed to your home. During the check-out process, if the item is available to be shipped to your local store, that will be an option.

Thanks for sharing your idea!
-Coral

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Coral

Posted about 1 month ago in response to Create a Best Buy iPad app

Hello vaan285 -

I have moved your idea to our current regarding an iPad app.

What would you like to see on the Best Buy app for the iPad?

-Coral

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Coral

Posted about 1 month ago in response to Tag all items with IN-STORE cash price

Hello ddouthitt –

As a company, Best Buy has discontinued rebates. Therefore, the price you see on the tag listed will be the price you are going to pay. If there is a rebate offered through the manufacturer, that would be an agreement you’d have the choice to enter with them if you so chose to do so. I hope this helps to clarify.

-Coral

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Recent Votes

These are some of the ideas that Coral voted for.