Best Buy IdeaX

Share your Idea

Use this form to quickly share you idea with us. Remember, please keep it constructive, complaints should be redirected to Customer Care .

Don't have an account? Sign up.

Just had an idea? Let us know about it.

Share your Idea

Agent 8450

Recent Ideas

Agent 8450 hasn't posted any ideas yet.

Recent Comments

These are some of the comments that Agent 8450 posted.

Agent 8450

Posted 6 months ago in response to Geek squad

Coral is correct. You should not be charged for the Geek Squad to look at your machine at all. Diagnostics are covered by Manufacturer Warranties and by our Black Tie Protection if purchased.

Flag as inappropriate

Agent 8450

Posted 6 months ago in response to Use Geek Squad to inspire confidence, not fear and loathing

It is unfortunate that the GeekSquad attracts bad press, but we are too large a target to avoid that. As far as making the services free "like the genius bar", I do believe that Apple stores leverage the margin on their products to pay for those individuals. I think we all know that Apple charges a premium for their quality products.

Flag as inappropriate

Agent 8450

Posted 6 months ago in response to Service Wait Time

I support the idea of a waiting area, but I do not think that our agents lack a sense of urgency.

Flag as inappropriate

Agent 8450

Posted 6 months ago in response to Offer business-level technical support through Geek Squad

We already have this option. We call them SA's.

Flag as inappropriate

Recent Votes

These are some of the ideas that Agent 8450 voted for.