4211 2009-12-05 19:20:29 UTC 3 2 If i buy a laptop and three months later it crashes, I shouldn't be charged to have it looked at! 1611 middlek_2007 2009-12-05 19:12:26 UTC 2 false 6 geek squad 2361 4211 2009-12-05 22:24:00 UTC 1 Agreed. If they find something, they should give you the option to have it fixed for a fee, but just to look. Geek Squad, you guys need to get some Girlfriends 1219 .Chris 2009-09-29 23:04:43 UTC 235 false 2423 4211 2009-12-12 00:05:01 UTC 2 Hi middle_2007 – I certainly understand that it would be frustrating for a new computer to crash. However, most computers have a manufacture warranty which covers hardware defects; non abuse or accidental related. Geek Squad or the manufacture of your computer can generally do a diagnostic to find the cause of your computer crashing. However, if found to be a software issue, it is generally not covered under the manufacture warranty and there would be a charge for repairs. 69 Coral 2009-05-14 17:02:41 UTC 42 true 2734 4211 2010-02-07 03:05:14 UTC 0 Coral is correct. You should not be charged for the Geek Squad to look at your machine at all. Diagnostics are covered by Manufacturer Warranties and by our Black Tie Protection if purchased. 2007 Agent 8450 2010-02-07 02:29:56 UTC 7 false